Client Operations Lead

About the role

At Hashing AI, the engineering team builds the systems and the GTM team brings in the clients. Operations is everything in between: onboarding new clients, managing timelines, keeping stakeholders aligned, tracking financials, and making sure the company is running efficiently enough to take on more work. This role is the connective tissue of the business. You will own the systems and processes that let us scale without things breaking. Clear communication, organized thinking, and a bias toward getting things done are more important here than any specific prior experience.

What you'll do

• Own the client onboarding process from signed agreement to active engagement: set expectations, coordinate kickoff calls, collect required information, and make sure the engineering team has what they need to start.
• Track the status of every active client engagement and proactively surface anything that is behind schedule, unclear, or at risk.
• Build and maintain the internal systems the team uses for project tracking, document management, and communication with clients.
• Handle billing, invoicing, and basic financial tracking so the business always knows what is owed and what has been paid.
• Own vendor and tool relationships: negotiate contracts, manage renewals, and keep track of what the company is paying for and why.
• Identify and fix the operational bottlenecks that slow the team down, whether that is a missing process, a bad tool, or an unclear handoff.

What we're looking for

• You are organized in a way that actually helps others, not just yourself. You build systems that other people can use.
• You communicate clearly in writing and can keep multiple stakeholders updated without overloading anyone.
• You are comfortable dealing with ambiguity and making decisions when a perfect answer does not exist.
• You manage your own workload without needing someone else to set your priorities.

Nice to have

• –Experience in operations, project management, or client services at a small company.
• –Familiarity with project management tools such as Notion, Linear, or Asana.
• –Basic financial literacy: you understand invoicing, accounts receivable, and simple budgeting.
• –Experience managing external vendor or contractor relationships.

What we offer

• Base salary of $55K–$75K depending on experience.
• Equity in the company.
• A role with real scope that grows directly as the company grows.
• Flexible hybrid schedule.
• We are a small team that actually spends time together. That means team dinners, weekend outings, and treating this like something we are all building together rather than just a job.
• As we grow, we are committed to adding health benefits, 401(k), and other standard support for the people building this with us.