How C2K Reclaimed Their Team's Time With an AI Voice Agent

Computers 2 Kids (C2K) is a San Diego-based nonprofit that puts low-cost refurbished computers in the hands of families who need them most. Their mission is straightforward — but the operations behind it were getting squeezed.

Every day, 5 to 10 people would call the programs line asking the exact same questions: What is the TAP program? Do I qualify? How much does it cost? How do I register? A single staff member fielded every one of those calls, walking each caller through the same explanation from memory, then manually texting them the registration link before wrapping up.

This process repeated itself dozens of times a week. Each call that came in was another interruption. The team had real work to do — supporting families, processing applications, coordinating logistics — but the phone kept pulling them back. After hours and on weekends, callers got nothing. No answer, no voicemail follow-up system, no record that they had ever called. Families who needed help most were simply not getting through.

Hashing AI deployed Cora, an AI voice agent built on top of C2K's existing knowledge — their website content, FAQ script, program details, pricing, eligibility requirements, and common tech support scenarios.

When someone calls the programs line now, Cora answers within two seconds. It handles questions about the TAP program, eligibility, pricing, registration, tech support, donation drop-offs, volunteering, and the eBay store. For callers who need a link, Cora texts it to them mid-call so they never have to write anything down. For callers with complex situations that genuinely need a human, Cora routes the call to the right team.

When no one is available — after hours, on weekends, during busy periods — Cora collects the caller's name, phone number, and question, logs the record automatically, and sends an email notification to the right staff member so no one falls through the cracks. Existing phone numbers stayed exactly as they were. Nothing about the caller's experience changed except that someone finally picked up.

Since launch, Cora handles the majority of inbound calls without any human involvement. Staff no longer spend large portions of their day reciting the same information — that time goes back to the work that actually moves the mission forward.

Callers who used to hit a wall after business hours now get their questions answered at 10pm on a Saturday. Every escalated call is logged and followed up. SMS links go out during the call, meaning callers leave with what they need in hand instead of trying to remember a URL.

The team at C2K tested Cora across dozens of real scenarios — hardware troubleshooting, eligibility edge cases, donation logistics, safety emergencies — before going live. Cora handled each one correctly, including an edge case where a caller mentioned their computer was smoking: Cora immediately set aside the technical issue and directed the caller to get to safety first.